October 3rd, 2007

smirking half-hawk


Does anyone have recommendations for web hosting providers, ideally somewhat local (i.e., takes CDN$)? Memento-mori.ca expired at 12:17 am this morning because my hosting provider didn't renew it. They've done this before. I'm not going to cancel my service with them right now, because it would be too much of a PITA for the people who are using memento-mori's webmail service. I sent in a ticket to the provider (Stormweb.ca) at 7am, and by 10:30am, still no repsonse from them. I'm not going to renew with them when the domain comes up for renewal next year; I am sick of this crap. So, I will be needing a new hosting company for memento-mori in about a year.

This fuckup on thier part means that it is possible that people using memento-mori.ca for e-mail may be bouncing messages; the domain name doesn't resolve right now, so none of us can recieve e-mail.

ETA: At 10:33 they finally invoiced me for the renewal. No communication about the delay, or thier fuckup, nor even anything yet which suggests that they ahve actually renewed the domain; no notice from CIRA, test e-mails still bouncing, etc. I am very unhappy with them.

ETAA: At 10:56, I figured out the source of confusion; at some point, they spun off a child company to handle their domain registration, and didn't tell me I had an account with this new company, and that renewals should/could be done through them. I now have the knowledge needed to prevent this from happening next year, but I have yet to recieve any clear communication from them to tell me this. Asshats.