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Grr.

I had this plan. Since I was taking yesterday off, and the car needed to go in for maintenance, I would combine the two to minimize inconvenience. After some am/pm confusion, I got things worked out for an appointment. I dropped the carr off Monday night, discovering as I did so that the service centre no longer stays open until 9, but rather closes at 6, so I was on my own to get home. Fine, I had a token and got on the bus.

At 4pm yesterday, they call me, and tell me that nothing has been done to the car due to a power failure in the morning, but they'll get to it early Wednesday.

At 5, another guy calls, with no knowledge of the first guy's call. Says Wednesday is pretty full, and the first guy didn't put in an appointment. How's Thursday sound? I can drop my car off Wednesday night, and they can arrange a loaner...

But my car was already there, and I was already on my way to meet neeuqdrazil, and wouldn't be able to get there before they closed. Guy #2 said they'd look at it Wednesday.

So, today I woke up at 5:10 am, got out of the house by 6:30, caught the 7am shuttle to work, got in at 7:30. I'll have to rush my workout through at lunch time, and eat at my desk. Then, at 4 I will catch the shuttle back to TO, then TTC it out to the dealership, and hope that a) I can make it by 6, and b) it's actually done. If it isn't ready I'm going to go anyway and demand a loaner, because seriously, this is a big PITA. I'm expecting I'll end up at home around 7-ish, mkaing it more than 12 hours away from home. I am *not* doing this again tomorrow.

Last time I had to go three times just to get a frikken oil change. I'm starting to think they just don't want business. I go to the dealer because I'm lazy and don't have any idea what exactly I should be doing to my car on a regualr basis, but this is getting ridiculous.

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Comments

( 3 comments — Leave a comment )
whynotsteve
Nov. 29th, 2006 03:25 pm (UTC)
Wow, that is terrible service. I take mine into the dealer in Waterloo and never have any problems getting it done the same day.
mcurry
Nov. 29th, 2006 03:33 pm (UTC)
Geez, talk about crappy dealer service. I don't know if there's another dealer for your make (which is Honda, right?) within a workable distance, but if there is you might want to give it a try. A different dealer will be more than happy to service a car you bought somewhere else.
djinnthespazz
Nov. 29th, 2006 06:19 pm (UTC)
Are they doing oil changes as part of your purchase? Or are they making you pay for all this mayhem?

If you're paying, find another place. Does your area have the fine drive-through oil change places that are everywhere down here?

For the rest of the maintainance, a yearly visit to the dealer for a tune-up and once over should suffice. There should be something online for service scheduling of things like brakes, coolant system, etc... even one for another car will give you an idea... something like this:

http://www.waynesgarage.com/maint.html
( 3 comments — Leave a comment )

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