?

Log in

No account? Create an account

Previous Entry | Next Entry

#@%!@#^!^

Does anyone have recommendations for web hosting providers, ideally somewhat local (i.e., takes CDN$)? Memento-mori.ca expired at 12:17 am this morning because my hosting provider didn't renew it. They've done this before. I'm not going to cancel my service with them right now, because it would be too much of a PITA for the people who are using memento-mori's webmail service. I sent in a ticket to the provider (Stormweb.ca) at 7am, and by 10:30am, still no repsonse from them. I'm not going to renew with them when the domain comes up for renewal next year; I am sick of this crap. So, I will be needing a new hosting company for memento-mori in about a year.

This fuckup on thier part means that it is possible that people using memento-mori.ca for e-mail may be bouncing messages; the domain name doesn't resolve right now, so none of us can recieve e-mail.

ETA: At 10:33 they finally invoiced me for the renewal. No communication about the delay, or thier fuckup, nor even anything yet which suggests that they ahve actually renewed the domain; no notice from CIRA, test e-mails still bouncing, etc. I am very unhappy with them.

ETAA: At 10:56, I figured out the source of confusion; at some point, they spun off a child company to handle their domain registration, and didn't tell me I had an account with this new company, and that renewals should/could be done through them. I now have the knowledge needed to prevent this from happening next year, but I have yet to recieve any clear communication from them to tell me this. Asshats.

Comments

( 19 comments — Leave a comment )
psychedelicbike
Oct. 3rd, 2007 02:39 pm (UTC)
We use Sentex (www.sentex.net) as an internet provider. They are local to Cambridge, and I think also Toronto. They do provide web hosting services, as well as domain pointing, but I can't speak to the quality of that service.

I can speak to the quality of their customer support, though. At one point, we were having trouble with our interweb connection, and called their helpline. I didn't have to go through any automated systems, and was immediately connected to a guy on his cellphone, at 7pm on a Sunday night. He talked me through some troubleshooting while his family was having dinner in the background. Awesome!

Also, at one point, Bell was a jerk and shut off our ADSL for several days (long story - the previous tenant hadn't cancelled, we got a new service installed, Bell noticed that the previous line wasn't being paid for, so shut down both of them). Once the problem was determined to be not my fault and not Sentex's fault, they opened the tickets with Bell and did all the liasing with them (a huge plus in my books). When everything was fixed, they called to let us know that they'd be crediting us for the time our net was down, without any prompting from us.
curgoth
Oct. 3rd, 2007 05:58 pm (UTC)
Hrm. From thier website, they look geek-friendly and competant. Also, sadly, expensive (almost an order of magnitude higher than my current shitty provider)
mycrazyhair
Oct. 3rd, 2007 02:59 pm (UTC)
it is possible that people using memento-mori.ca for e-mail may be bouncing messages

Not sure if it helps at all, but I did receive an email from Liz this morning that said it came from momento-mori.ca. Of course, when I tried to respond my reply bounced, so I had to send it via her LJ email.
curgoth
Oct. 3rd, 2007 03:01 pm (UTC)
It should start working sometime soon, since they've fixed it.
neeuqdrazil
Oct. 3rd, 2007 03:09 pm (UTC)
That's because outbound mail goes through our ISP's server - I have my account set up to display that it comes from m-m, but it's "really" coming from $ISP.

I really hope they fix this soon!
icedrake
Oct. 3rd, 2007 03:35 pm (UTC)
Silly question: Why do you care about CDN$ at this point in the currency exchange world? :)

(man, I love being paid in CDN$ right about now!)
curgoth
Oct. 3rd, 2007 05:12 pm (UTC)
Because I don't want to find myself in a bad situation a year or three down the line if the currency situation changes. I really want to find somewhere decent and just stay there for the forseeable future.
nixtress
Oct. 3rd, 2007 03:42 pm (UTC)
i've been going through two weeks of that. my registrar merged with some other company and moved me over there. what i didn't realize is that they did a 3 or so year rollback on all of my whois info, including listing me with an email address i haven't even checked since last december, and that's where all of my "OMGURENEWNOWORUDIE" emails were going. i had to re-unlock all three of my registrations multiple times both to get the transfer codes and to actually transfer them, but it's all done now.

how much space/bandwidth are you looking for and how much do you want to pay for it?
curgoth
Oct. 3rd, 2007 05:32 pm (UTC)
I get 1.5 GB of space, 30 GB bandwidth/month, and I pay $150/year for the hosting, and another $40/year for the domain name registration.
nixtress
Oct. 3rd, 2007 06:18 pm (UTC)
what's that in american $$? I think mine can beat all of those, especially the DNS, that's REALLY cheap on mine (why i switched it there from the external registrar)
nixtress
Oct. 3rd, 2007 06:19 pm (UTC)
p.s. you can pay them through paypal, so CA$ isn't a problem
curgoth
Oct. 3rd, 2007 06:28 pm (UTC)
Right now, $1 CDN is basically $1 USD, but I don't want to use a US company because, in 5 years, that could be drastically different and I don't want to have a fluctuating exchange rate suddenly cost me a lot of money.
nixtress
Oct. 3rd, 2007 06:44 pm (UTC)
let me email my host and see if they can help you out.
kalivor
Oct. 3rd, 2007 10:23 pm (UTC)
On the other hand, costs in Canadian dollars are basically scaled up, so that they are still equivalent to two years ago, when the Canadian dollar was worth about 80 cents US - giving you a discount if you use a US provider.

So, assuming that the Canadian dollar doesn't suddenly plummet, you'll gain from using a US company so long as you don't commit to a very long (5-10 year) term.

The Free Trade Agreement has so rarely panned out well for Canadians -- wreak some economic revenge!
nixtress
Oct. 3rd, 2007 06:53 pm (UTC)
k i asked, they have no set international rates. if you're interested anyway, let me know.
curgoth
Oct. 3rd, 2007 07:07 pm (UTC)
Nah, s'okay; I renewed with the craptastic people this year, so I've got a year to find a better replacement.
secretsoflife
Oct. 3rd, 2007 08:45 pm (UTC)
it's a bad idea to host at the same place you register your domain name... webhosts tend to go under much more frequently than primarily domain providers.

i use domainsatcost.ca . they are cheap and have been fine so far. I use 1and1.com for .coms. i host my own stuff on a virtual machine, and i run my dad's office on a VM at quantact.com . they are cheap and give you root access and dedicated specs, which is nice.
curgoth
Oct. 3rd, 2007 08:59 pm (UTC)
From the looks of things, that's effectively the situation I've ended up in, though without being informed of it. :)

One of my other domains (the one that point to the box in the corner of my spare bedroom at home) expired a couple days ago, and I went and quickly and cheaply renewed it, and had a confirmation from CIRA in < 5 minutes. I'm defintiely going to keep control of the domain name myself from now on.
the_doughboy
Oct. 4th, 2007 08:00 pm (UTC)
Netfirms, $10/yr for the domain, I haven't looked at the hosting packages
( 19 comments — Leave a comment )

Latest Month

September 2016
S M T W T F S
    123
45678910
11121314151617
18192021222324
252627282930 

Tags

Powered by LiveJournal.com
Designed by Lilia Ahner